Privacy

PRIVACY STATEMENT

AvantCar (hereinafter referred to as AvantCar or data controller) is aware of the importance of your privacy, which is why we are committed to protect the confidentiality of personal data of our customers. The purpose of our Statement is to inform you of our privacy policy and the possibilities you shall have in choosing the method of how your data are collected and used. The Statement is available at the bottom of each AvantCar webpage.

Personal Data Collection

You can visit AvantCar’s website without any identification or submission of personal data. However, on some webpages, applications or reservation systems you are required to enter your personal data, e.g. email address, name, home or office address, phone number and other data so that we can carry out your order or request.

You can either submit your personal data to us or they are collected in the following cases:

  • use of rent-a-car services,
  • use of the car-sharing system and Avant2Go application,
  • use of the FMG system (“Fleet Management”),
  • use of customer support centre,
  • use of online contact forms and other communication with us,
  • participation in our online surveys and marketing campaigns,
  • your application for subscription to e-news,
  • if you send us a job application.

Purpose and Legal Grounds for Personal Data Processing

Personal data and contact information shall be used solely for the purposes for which they have been submitted in compliance with your consent. On each separate occasion we will inform you beforehand of personal data collection and of the purpose thereof. Should we collect and use your personal data for any other purposes than those for which you have submitted them to us we will contact you in order to obtain your consent.

Care for the Personal Data Security

AvantCar is subject to protection of data which you have submitted to us by using our Rent-a-Car, Avant2Go, Fleet Management programs and webpages, via communication channels or in any other way.

Unauthorised access to the data, their use and disclosure are prevented via numerous security technologies and procedures.

Should the need arise, SSL protocol is used on our webpages in order to increase the security of sensitive data when they are being transferred. AvantCar stores the data in continuously controlled computer systems with limited access at controlled points.

When there is no further need to manage the data, i.e. the purpose of the collected data has been achieved, the data are immediately anonymised or irreversibly and permanently erased.

Should our webpages have a link to other websites that have nothing to do with us, we do not assume any responsibility as to the protection of your data on these websites.

Disclosure of Personal Data to Third Parties

Without their consent, AvantCar will not forward the personal data of its customers to any unauthorised natural or legal person. We reserve the right to access and disclose personal data to ensure compliance with the law, meet legal requirements, and use the data in legal procedures or to protect the rights and property of the AvantCar Company.

When cooperating with other companies (contractual data processors), which carry out special services for AvantCar, AvantCar enables them to access those data which are indispensable for their work. These providers are contractually bound to safeguard the privacy of these data and may use them solely to carry out their work. The above-mentioned contractual data processors safeguard the transferred data, they do not store them and they process them exclusively on our behalf and within the limits of our authorisation. The contractual data processors are entitled to use the transferred data solely within the scope of performing their work.

Within the framework of legislative powers, your personal data can be disclosed to the following data users:

  • accounting services, law firms and other providers of legal and management consulting services;
  • providers of files and data carriers erasure services;
  • providers of informational technology services within the framework of servicing and maintenance;
  • an administrator or a webmaster;
  • cloud computing services providers and email services providers;
  • providers of the customer relationship management systems.

We undertake that neither we nor other users will transfer your personal data to a third country outside the European Union and/or the European Economic Area or to an international organisation without a proper degree of protection.

In some particular instances, your personal data can be transferred to the USA in which case all our contractual data processors in the USA are included in the EU-USA Privacy Shield program.

Use of Cookies and Tracking Technology

AvantCar’s websites (www.avantcar.hr, www.avant2go.hr, www.corporate.avantcar.hr) and mobile applications use the so-called cookies which enable the user to display and use our webpages adapted to their requirements. A cookie is a small text file which is stored by the web server on your computer’s disk. Its main purpose is to store your settings and other data in your computer so that you do not need to enter them again when you next visit our websites.

Contrary to a common belief, cookies do not contain software programs, so they cannot install anything on a computer, consequently they cannot infect your computer with a virus. Cookies do not enable us to access your system or personal data.

The use of cookies is an accepted procedure on most websites. A browser’s standard settings enable the use of cookies. If you do not agree with their use, change the browser’s settings so as to disable accepting cookies; however, this can limit your possibility to communicate with AvantCar’s websites. If you do accept cookies, you can erase them later by means of your browser tools. We use cookies for the only purpose of optimizing our webpage according to your preferences.

AvantCar also collects data on your use of our websites, mobile applications and services. Our website-analysis tools enable us to obtain – from your browser – information about which website you have accessed from, through which browser and key words you have found us, which webpages and data you have visited on our website, what width and height your computer is. By using various tracking technologies we can collect information about which of our webpages you visit and what links you click and whatever else you do on our webpages. In addition, we collect the usual information the browser sends to each visited website, e.g. IP address, type and language of the browser, time of access and website addresses.


Privacy Statement Modifications

Privacy Statement was last updated in October 2019. The present Statement can be updated in compliance with respective applicable law, with our modified services and on the basis of users’ feedback. All modifications of the Statement will be posted on the website including the update of the date of the last modification.

In case of substantial modifications we will inform you thereof through a direct message, namely, in a conspicuous position.


Your Questions and Suggestions

Should you have any questions, reservations or suggestions concerning our collecting, using and disclosing your personal data, you are kindly asked to submit them to us via the online contact form or contact the person fully empowered to protect personal data at the email address privatnost@avantcar.hr.


Personal data protection clause

We are the administrator of your personal information you provided us with this consent (name and surname, phone number, email address, address, place, etc.). Your personal information is used for the purpose of making an offer according to your request through the web site. Personal information will be carefully stored for the purpose for which they were collected and in accordance with the time periods specified in these Privacy Policy. If you do not allow us to use your personal information, we will not be able to provide you with a car rental service.

In order to provide the highest possible quality of service, as well as information about our services and news from the offer (direct marketing), your e-mail address will be included in our rental car message database. The legal basis for processing your personal data for direct marketing is our legitimate interest. The email address will be stored up to your processing request, and we agree to periodically verify the existence of personal data processing, which means checking the purpose every two years from the end of the calendar year in which we received your email address. Processing of personal data for the purposes of direct marketing can be terminated at any time without giving reasons. In that case, we will no longer process your personal information for that purpose. If you no longer wish to receive information about our services, you can cancel it at any time by sending a written message "Logout" to e-mail: privatnost@avantcar.hr

We undertake not to send your personal data outside the EU or the EEA without the appropriate level of protection. Your personal information may be forwarded to the United States. In the case of personal data sharing, we will check before mediating whether our US executives are included in the EU-US Privacy Protection Program (ie Privacy Shield).

Your rights: right of correction, cancellation of consent, access to personal data, data transfer, deletion of personal data, limitation of processing, appeal and filing complaints on:

Personal Data Protection Agency, Martićeva ulica 14, HR - 10000 Zagreb
Tel. 00385 (0) 1 4609-000
Fax. 00385 (0) 1 4609-099
E-mail: azop@azop.hr
Web: www.azop.hr

More information on personal data protection can be found in the Privacy Statement, available at www.avantcar.hr. If you have additional questions, you can also contact our authorized personal data protection person by mail: privatnost@avantcar.hr.